Reset

Boas-vindas à Zendesk Academy

Aprenda, certifique-se e lidere

Comece seu aprendizado no Zendesk Ver todo o conteúdo

Filtros rápidos

Cursos Caminhos de aprendizagem Certificações

Zendesk Academy

Escolha sua função

Navegue pelos recursos de aprendizagem adaptados à sua função

Administrador

Treinamento e certificações para configuração de conta, automação e IA

Agente

Aulas introdutórias e treinamento sobre os fundamentos de trabalho com tickets, mensagens e voz

Analista

De métricas básicas a painéis, detecção de anomalias e previsão

Desenvolvedor

Guias técnicos para integração de API, aplicativos personalizados e ferramentas da plataforma

Obter uma certificação

Valide sua experiência no Zendesk e no setor e exiba sua certificação conquistada

Ver todas as certificações

Support admin expert badge

Knowledge specialist badge

CX Analyst expert badge

Em destaque

Participe da comunidade do Zendesk

A Comunidade do Zendesk foi desenvolvida para facilitar ainda mais a conexão, o aprendizado e o crescimento. Descubra fóruns, feedback sobre produtos, programas de acesso antecipado, grupos de usuários e eventos em um só lugar.

Explore a comunidade do Zendesk

Design and build AI agents

Learn to build dashboards, track KPIs, and turn support data into actionable insights using Zendesk Explore.

Analyst: Analytics: Video: Certification preparation: Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Course - Test UAT

Short description

On-Demand: New course-Q4-2024

Automations, Triggers, and Business Rules Deep Dive

Design smart business rules to streamline operations and reduce manual work.

Course: Admin: Support:

Zendesk Chat Essentials

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Zendesk Talk Essentials

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Set up Omnichannel Support

This path will teach you how to set up ominchannel support to meet your goals.

eLearning: Zendesk Agent Support Essentials

Zendesk Chat Essentials for Agents

Path: Example Path 001

Explore / analytics

Measure your team's success and improve efficiency with analytics

On-Demand: German Support Essentials

UAT1 Path Progress testing in Feb Month

This is created to test sync process of the UAT1 And SJ

sagar testing path

Zendesk Support for Admins, 1 (LR test]

Path: Testing Path creation UAT1

Path: Testing Path creation UAT1

Set Up and Customize Guide

Prepare for the Zendesk Support Administrator Exam

Localization--course testing

Ticket Workflows

Advanced Topics in Zendesk Support: Ticket Forms

Defining Roles and Responsibilities in Zendesk Support

Zendesk Talk Essentials for Agents

Advanced Topics in Zendesk Support: Schedules and SLAs [test]

Package: Chat Fundamentals

This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Chat.

eLearning: The Zendesk Developer Platform

Article: Customize Your Email Templates

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Zendesk Support Essentials for Agents

Zendesk Support for Admins, 2

Scaling Global Support Operations

Create processes, SLAs, and structures to support high-growth and enterprise teams.

Zendesk Support Administrator Exam

Path: New path-Q4-2024

Article: Set up and test in your Sandbox

Agent Workspace Mastery

Boost productivity with advanced views, macros, shortcuts, and workflow best practices.

Course: Admin: Support:

AI and Bots Essentials

Set up intelligent bots and AI-powered routing to improve speed and customer experience.

AI: Course: Admin:

Swapna testing 1 Path

Zendesk Support Fundamentals

Learn the core features of Zendesk and manage tickets efficiently across channels.

VILT: Zendesk Support Essentials

Configure, test, and optimize AI agents

Configure advanced AI agent features, run a structured test, launch with confidence, and build a monitoring workflow to optimize performance over time.

AI: 1 – 2 hours Optimizing customer experience: