Zendesk Academy catalog

Browse all Zendesk learning resources in one place

Learn at your own pace with on-demand courses and videos
Follow guided learning paths tailored to your role
Prepare for certifications and earn credentials

Zendesk Catalog

Design and build AI agents

Learn to build dashboards, track KPIs, and turn support data into actionable insights using Zendesk Explore.

Analyst: Analytics: Video: Certification preparation: Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Advanced Topics in Zendesk Support: Schedules and SLAs [test]

Advanced Topics in Zendesk Support: Ticket Forms

Agent Workspace Mastery

Boost productivity with advanced views, macros, shortcuts, and workflow best practices.

Course: Admin: Support:

AI and Bots Essentials

Set up intelligent bots and AI-powered routing to improve speed and customer experience.

AI: Course: Admin:

Article: Customize Your Email Templates

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Article: Set up and test in your Sandbox

Automations, Triggers, and Business Rules Deep Dive

Design smart business rules to streamline operations and reduce manual work.

Course: Admin: Support:

Course - Test UAT

Short description

Defining Roles and Responsibilities in Zendesk Support

eLearning: The Zendesk Developer Platform

eLearning: Zendesk Agent Support Essentials

Explore / analytics

Measure your team's success and improve efficiency with analytics

Localization--course testing

On-Demand: German Support Essentials

On-Demand: New course-Q4-2024

Package: Chat Fundamentals

This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Chat.

Path: Example Path 001

Path: New path-Q4-2024

Path: Testing Path creation UAT1

Path: Testing Path creation UAT1

Prepare for the Zendesk Support Administrator Exam

sagar testing path

Scaling Global Support Operations

Create processes, SLAs, and structures to support high-growth and enterprise teams.

Set Up and Customize Guide

Set up Omnichannel Support

This path will teach you how to set up ominchannel support to meet your goals.

Swapna testing 1 Path

Ticket Workflows

UAT1 Path Progress testing in Feb Month

This is created to test sync process of the UAT1 And SJ

VILT: Zendesk Support Essentials

Zendesk Chat Essentials

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Zendesk Chat Essentials for Agents

Zendesk Support Administrator Exam

Zendesk Support Essentials for Agents

Zendesk Support for Admins, 1 (LR test]

Zendesk Support for Admins, 2

Zendesk Support Fundamentals

Learn the core features of Zendesk and manage tickets efficiently across channels.

Zendesk Talk Essentials

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Zendesk Talk Essentials for Agents

Configure, test, and optimize AI agents

Configure advanced AI agent features, run a structured test, launch with confidence, and build a monitoring workflow to optimize performance over time.

AI: 1 – 2 hours Optimizing customer experience: