Catalog Certifications

Explore / analytics

Measure your team's success and improve efficiency with analytics

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Who should enroll in this learning path? 

Zendesk admins or managers who want to understand and act on their reporting data.

Recommended prerequisites 

None. 

Path details  

Duration: 2 hours

Learn how to use analytics to understand and act on your reporting data. 

This learning path contains courses, lessons, downloadable content, and short quizzes to help you learn Zendesk's reporting & analytics solution. We recommend taking the courses in the path sequence to ensure a quality learning experience. 

1 Introduction to Explore / analytics  (15 minutes) 
2 Measure your team's success and improve efficiency with analytics  (1 hour, 45 minutes)