Zendesk certifications

Validate your Zendesk expertise with industry-recognized credentials and stand out in your field.

Prove your expertise with an industry-recognized credential
Advance your career and stand out to employers
Build customer trust with verified skills

Zendesk Certifications

Advanced Topics in Zendesk Support: Schedules and SLAs [test]

Advanced Topics in Zendesk Support: Ticket Forms

AI and Bots Essentials

Set up intelligent bots and AI-powered routing to improve speed and customer experience.

AI: Course: Admin:

Zendesk Support Fundamentals

Learn the core features of Zendesk and manage tickets efficiently across channels.

Zendesk Talk Essentials for Agents

Zendesk Talk Essentials

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Automations, Triggers, and Business Rules Deep Dive

Design smart business rules to streamline operations and reduce manual work.

Course: Admin: Support:

Zendesk Support for Admins, 2

Zendesk Support for Admins, 1 (LR test]

Zendesk Support Essentials for Agents

Zendesk Support Administrator Exam

Zendesk Chat Essentials for Agents

Zendesk Chat Essentials

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

VILT: Zendesk Support Essentials

UAT1 Path Progress testing in Feb Month

This is created to test sync process of the UAT1 And SJ

Ticket Workflows

Swapna testing 1 Path

Set up Omnichannel Support

This path will teach you how to set up ominchannel support to meet your goals.

Set Up and Customize Guide

Scaling Global Support Operations

Create processes, SLAs, and structures to support high-growth and enterprise teams.

sagar testing path

Design and build AI agents

Learn to build dashboards, track KPIs, and turn support data into actionable insights using Zendesk Explore.

Analyst: Analytics: Video: Certification preparation: Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Prepare for the Zendesk Support Administrator Exam

Path: Testing Path creation UAT1

Path: Testing Path creation UAT1

Path: New path-Q4-2024

Path: Example Path 001

Package: Chat Fundamentals

This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Chat.

On-Demand: German Support Essentials

On-Demand: New course-Q4-2024

Article: Customize Your Email Templates

Extending and integrating: 0 – 15 min Handling tickets: Reporting and analyzing: Optimizing customer experience: Configuring and setting up:

Localization--course testing

Explore / analytics

Measure your team's success and improve efficiency with analytics

eLearning: Zendesk Agent Support Essentials

eLearning: The Zendesk Developer Platform

Course - Test UAT

Short description

Defining Roles and Responsibilities in Zendesk Support

Article: Set up and test in your Sandbox

Agent Workspace Mastery

Boost productivity with advanced views, macros, shortcuts, and workflow best practices.

Course: Admin: Support:

Configure, test, and optimize AI agents

Configure advanced AI agent features, run a structured test, launch with confidence, and build a monitoring workflow to optimize performance over time.

AI: 1 – 2 hours Optimizing customer experience: