Design and build AI agents

Ready to go beyond generative replies? In this course, you'll learn how to discover your highest-impact use cases, build dialogues for precise conversational control, and write procedures that let your AI agent resolve complex requests autonomously. You'll leave with the skills to design targeted conversation flows that expand what your AI agent can do—and a clear framework for choosing the right approach for each scenario.

Learning objectives

By the end of this course, you will be able to:

1. Define clear objectives and success metrics for your AI agent project.
2. Discover and create use cases that target your most common customer inquiries.
3. Build dialogues in the Dialogue Builder for scenarios that need precise, scripted control.
4. Write procedures in natural language for multi-step, autonomous resolutions.
5. Choose the right reply type for each use case based on your business needs.

Audience

This course is intended for administrators.

Prerequisites

It is recommended that you complete Getting started with AI agents before attempting this course.