Welcome to the Zendesk Academy
Learn, certify, and lead
Quick filters
Welcome to Zendesk Academy
Get started with the fundamentals of the Zendesk platform and your learning journey.
Automate resolutions with AI agents
Learn how to deploy AI agents that resolve customer issues automatically.
Support human-led resolutions with AI
Empower your team with AI tools that assist agents during live conversations.
Optimize knowledge for AI
Structure and refine your knowledge base to power accurate AI responses.
CX in the age of AI
Explore how AI is transforming customer experience strategies and operations.
Upskilling your agents in CX foundations
Build core customer experience skills across your support team.
Choose your role
See learning paths tailored to your role
Admin
Free courses covering ticketing fundamentals, configuration, and best practices.
Explore →
Agent
Short, on-demand lessons on ticketing basics, QA, WFM, and conversations.
Explore →
Analyst
From basic metrics to dashboards, anomaly detection, and forecasting.
Explore →
Developer
Learn how the Zendesk Developer Platform tools can extend your account.
Explore →
Join the Zendesk Community
The Zendesk Community is designed to make connecting, learning, and growing easier than ever. Discover forums, product feedback, early access programs, user groups, and events all in one place.
Explore the Zendesk Community
