Welcome to Zendesk Academy
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Admin
Training and certifications for account configuration, automation, and AI
Agent
Introductory lessons and training for ticketing basics, messaging, and voice
Analyst
From basic metrics to dashboards, anomaly detection, and forecasting
Developer
Technical guides for API integration, custom apps, and platform tools
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Find your next way to learn with Zendesk
NewSet up and manage IT assets in Zendesk
Learn to import and organize IT assets, providing agents full device context in every ticket
Zendesk AI
Explore AI agents, Copilot productivity tools, and custom app development in one path
NewZendesk Knowledge
Power AI self-service with a knowledge base that delivers trusted answers faster
Earn a certification
Validate your Zendesk and industry expertise, and showcase your earned certification
Join the Zendesk Community
The Zendesk Community is designed to make connecting, learning, and growing easier than ever. Discover forums, product feedback, early access programs, user groups, and events all in one place.
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